Welcome to Redken Hair Care Store (“we,” “our,” or “us”). By accessing our website at haircaresstore.com and making a purchase, you agree to these Terms and Conditions. These terms are designed to ensure a transparent and professional experience for our valued salon professionals, stylists, and barbers. Please read them carefully before using our services.

1. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information during account registration and checkout.
  • Use the website only for lawful purposes and in compliance with applicable laws.
  • Not engage in any fraudulent activities, including unauthorized use of payment methods.
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access.
  • Adhere to our return and exchange policies, including the condition requirements for returned items.

Failure to comply may result in suspension of your account or legal action.

2. Product and Service Description

We specialize in professional beauty and barbering products, including but not limited to:

  • Affinage and Affinage Professional hair care lines
  • Barber chairs, combs, clippers, and accessories
  • Beauty beds, waxing products, and essential oils
  • Brazilian Bond Builder and Caron Wax products

All products are described accurately on our website. However, slight variations in color or packaging may occur due to manufacturer updates. We reserve the right to modify product offerings without prior notice.

Non-Returnable Items: Due to hygiene and safety standards, certain items cannot be returned once opened or used, including barber combs, clipper blades, and beauty products with broken seals. Refer to our Returns & Exchanges Policy for details.

3. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.

Shipping

  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipment.

We ship globally but cannot deliver to some Asian countries and remote areas. Contact us at [email protected] for delivery inquiries.

Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for secure transactions. By submitting payment, you authorize us to charge the total amount to your selected method.

Cancellations and Changes

Orders cannot be cancelled or modified once payment is confirmed. Please review your order carefully before completing the purchase.

4. Returns, Exchanges, and Refunds

We strive for your satisfaction. Our return policy includes:

  • Return Window: 15 days from the delivery date.
  • Condition: Products must be unopened, unused, and in original packaging with seals intact.
  • Process: Email [email protected] with your order details to initiate a return. Do not ship items without a Return Authorization Number.
  • Refunds: Processed within 3-5 business days after we receive the return, with funds reflected in your account within 5-10 additional business days. Original shipping fees are non-refundable unless due to our error.

Exchanges for different products follow the same process, with price differences refunded or charged as needed.

5. Intellectual Property

All content on this website, including text, images, logos, and product names, is the property of Redken Hair Care Store or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

6. Limitation of Liability

To the fullest extent permitted by law, Redken Hair Care Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of profits or data. Our total liability for any claim shall not exceed the purchase price of the product in question.

We are not responsible for delays or failures in delivery due to circumstances beyond our control, such as carrier issues or natural disasters.

7. General Provisions

Governing Law: These Terms and Conditions are governed by the laws of the United States, specifically the state where our address is located (555 Sardis Station, WALPOLE, US 03608).

Changes to Terms: We may update these terms periodically. The latest version will be posted on our website with the “Last Updated” date.

Contact Us: For questions or support, email our professional team at [email protected]. We respond within 1-2 business days, Monday to Friday, 9:00 AM – 6:00 PM EST.

Thank you for choosing Redken Hair Care Store. We are committed to supporting your professional success with quality products and reliable service.