Our Commitment to Professionals

At Redken Hair Care Store, we understand that as salon professionals, stylists, and barbers, your tools and products are essential to your business success. We’ve designed our shipping and returns processes specifically with busy professionals in mind, ensuring you receive quality products efficiently and have support when needed.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order has shipped.

Shipping Methods & Timeframes

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping – For orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Note: We ship globally but cannot deliver to some Asian countries and remote areas. Please contact us if you’re unsure about delivery to your location.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Returns & Exchanges Policy

Overview

  • Return Window: 15 days from delivery date
  • Condition: Products must be unopened, unused, and in original packaging with all seals intact
  • Return Shipping: Customer responsible unless item arrived damaged or incorrect

⚠️ Important: Non-Returnable Items

Due to hygiene and safety considerations essential to professional beauty and barbering environments, the following items cannot be returned once opened or used:

  • Barber Combs & Accessories (opened packages)
  • Clipper & Trimmer Blades (used items)
  • Beauty & Waxing products (opened containers)
  • Brazilian Bond Builder products (opened applications)
  • Caron Wax products (opened containers)
  • Blade Care & Hygiene products (opened packages)
  • Any products with broken seals or evidence of use

Step-by-Step Return Process

1
Initiate Your Return Request

Within 15 days of receiving your order, email our professional support team at [email protected] with the following information:

  • Your order number
  • Product(s) you wish to return or exchange
  • Reason for return
  • Preferred resolution (refund or exchange)
2
Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed instructions. Do not ship returns without this authorization.

3
Package Your Items

Securely package the items in their original condition with:

  • Original packaging and labels
  • All included accessories and documentation
  • Copy of your order confirmation or packing slip
4
Ship Your Return

Ship your return to our distribution center using a trackable shipping method:

Return Address:
Redken Hair Care Store Returns Department
555 Sardis Station
WALPOLE, US 03608

Refund Processing

Timeline

  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days depending on your financial institution

Refund Methods

  • Credit/Debit Cards: Refunded to original payment method (Visa, MasterCard, JCB)
  • PayPal: Refunded to your PayPal account
  • Store Credit: Immediate credit to your professional account

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges to a different product:

  • Follow the standard return process above
  • Specify the desired replacement product in your return request
  • We’ll ship the new product once we receive and process your return
  • Any price differences will be refunded or charged to your original payment method

Professional Support

Our dedicated professional support team is here to assist you:

Email: [email protected]
Response Time: 1-2 business days
Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

We appreciate your professional business and are committed to ensuring your complete satisfaction with every Redken product.