Our Commitment to Professional Satisfaction
At Redken Hair Care Store, we understand that as salon professionals, stylists, and barbers, your tools and products are essential to your business. We stand behind the quality of our professional hair care and beauty products. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process designed for busy professionals.
Returns & Exchanges Overview
Return Window: 15 days from delivery date
Condition: Products must be unopened, unused, and in original packaging with all seals intact
Return Shipping: Customer responsible unless item arrived damaged or incorrect
⚠️ Important: Non-Returnable Items
Based on our product categories and professional nature, the following items cannot be returned for hygiene and safety reasons:
- Barber Combs & Accessories (opened packages)
- Clipper & Trimmer Blades (used items)
- Beauty & Waxing products (opened containers)
- Brazilian Bond Builder products (opened applications)
- Caron Wax products (opened containers)
- Blade Care & Hygiene products (opened packages)
- Any products with broken seals or evidence of use
Step-by-Step Return Process
Step 1: Initiate Your Return Request
Within 15 days of receiving your order, email our professional support team at [email protected] with the following information:
- Your order number
- Product(s) you wish to return or exchange
- Reason for return
- Preferred resolution (refund or exchange)
Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Authorization Number and detailed instructions. Do not ship returns without this authorization.
Step 3: Package Your Items
Securely package the items in their original condition with:
- Original packaging and labels
- All included accessories and documentation
- Copy of your order confirmation or packing slip
Step 4: Ship Your Return
Ship your return to our distribution center using a trackable shipping method:
Return Address:
Redken Hair Care Store
Returns Department
555 Sardis Station
WALPOLE, US 03608
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Redken Professional Support Team,
I would like to request a return/exchange for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date Ordered] Products to Return: [List product names and quantities]
Reason for Return:
[Please specify: damaged item, wrong item received, changed mind, etc.]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [specific product] [ ] Store credit
I confirm that the items are in original condition, unopened and unused.
Thank you for your professional assistance.
Best regards,
[Your Name] [Your Salon/Business Name – if applicable] [Your Email Address] [Your Phone Number]
Refund Processing
Timeline:
- Processing Time: 3-5 business days after we receive your return
- Bank Processing: Additional 5-10 business days depending on your financial institution
Refund Methods:
- Credit/Debit Cards: Refunded to original payment method (Visa, MasterCard, JCB)
- PayPal: Refunded to your PayPal account
- Store Credit: Immediate credit to your professional account
Note: Original shipping fees are non-refundable unless the return is due to our error.
Exchange Process
For exchanges to a different product:
- Follow the standard return process above
- Specify the desired replacement product in your return request
- We’ll ship the new product once we receive and process your return
- Any price differences will be refunded or charged to your original payment method
Professional Support Contact
Our dedicated professional support team is here to assist you:
Email: [email protected]
Response Time: 1-2 business days
Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
We appreciate your professional business and are committed to ensuring your complete satisfaction with every Redken product.