Privacy Policy

At Redken Hair Care Store, we are committed to protecting the privacy and security of our professional clients—salon owners, stylists, barbers, and beauty enthusiasts worldwide. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website haircaresstore.com and our services.

As professionals serving professionals, we understand the importance of trust and confidentiality in our business relationships. This policy reflects our dedication to maintaining the highest standards of data protection.

1. Information We Collect

Personal Information

We collect information that identifies you as an individual or relates to an identifiable individual:

• Contact Details: Name, email address, phone number, business name
• Billing Information: Billing address, shipping address, payment details
• Account Information: Username, password, purchase history, preferences
• Professional Information: Salon details, professional certifications (where applicable)

Technical Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: General geographic location (country/region level)

Payment Information

For payment processing, we work with trusted partners including:

• Credit/Debit Card processors (Visa, MasterCard, JCB)
• PayPal digital wallet services

Note: We do not store complete payment card details on our servers. All payment information is processed through PCI DSS compliant payment processors.

2. How We Use Your Information

We use your personal information for legitimate business purposes:

• Order Processing: To process and fulfill your purchases of professional hair care and beauty products
• Customer Service: To provide support and respond to inquiries at [email protected]
• Account Management: To maintain your professional account and preferences
• Business Operations: To improve our website, products, and services
• Marketing Communications: To send relevant product updates, promotions, and professional tips (with your consent where required)
• Security: To protect against fraud and unauthorized transactions
• Legal Compliance: To meet regulatory requirements and legal obligations

3. Data Sharing and Disclosure

We respect your professional privacy and do not sell your personal information. We may share data with:

Service Providers

• Payment Processors: Secure payment gateways for transaction processing
• Shipping Partners: Logistics companies for order delivery (global service excluding select remote areas and parts of Asia)
• Technical Support: IT service providers for website maintenance and security

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or governmental requests
• Protect our rights, privacy, safety, or property
• Enforce our terms and conditions
• Prevent fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity, subject to the same privacy commitments.

4. Data Storage and Security

Storage Locations

Your data is stored on secure servers located in the United States and may be processed in other jurisdictions where our service providers operate.

Security Measures

We implement comprehensive security measures appropriate for professional business operations:

• SSL Encryption: All data transmissions are protected with industry-standard encryption
• PCI DSS Compliance: Payment processing meets Payment Card Industry Data Security Standards
• Access Controls: Strict internal access controls and authentication procedures
• Regular Monitoring: Continuous security monitoring and vulnerability assessments
• Data Minimization: We only collect and retain data necessary for business purposes

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Professional account information is maintained while your account remains active and for a reasonable period thereafter for business record purposes.

5. Your Rights and Choices

As a valued professional client, you have rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Objection: Object to processing of your personal information for specific purposes
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your data to another service provider
• Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact us at [email protected]. We will respond to legitimate requests within 30 days.

6. Cookies and Tracking Technologies

What We Use

Our website uses cookies and similar technologies to enhance your professional shopping experience:

• Essential Cookies: Required for website functionality, shopping cart, and secure checkout
• Performance Cookies: Help us understand how professionals use our site to improve our services
• Functionality Cookies: Remember your preferences and account settings
• Analytics Cookies: Provide insights into visitor behavior and site performance

Your Choices

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect website functionality and your ability to make purchases.

Third-Party Tracking

We may use third-party analytics services to help us understand how beauty professionals interact with our website. These services may collect information about your use of our site and other websites over time.

7. International Data Transfers

As we serve professional clients globally (excluding select remote areas and parts of Asia), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Children’s Privacy

Our website and services are directed to professional salon owners, stylists, barbers, and beauty enthusiasts. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child, please contact us immediately.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date. We encourage professional clients to review this policy periodically.