Welcome to the Redken Hair Care Store FAQ page! We’re dedicated to providing professional-grade hair care products and exceptional service to salon owners, stylists, and beauty enthusiasts worldwide. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our support team.
Product Questions
1. What types of products do you offer?
We specialize in a wide range of professional hair care and salon supplies. Our menu includes categories like Affinage hair color, barber chairs, clippers and trimmers, beauty beds, essential oils, and accessories from brands such as Redken, Caron Wax, and Crazy Color. Whether you’re looking for cutting-edge color treatments or durable salon furniture, we have products designed for professionals and enthusiasts alike.
2. Are your products suitable for salon use?
Absolutely! Our products are curated for salon professionals, featuring high-quality items like Affinage Professional colors, barber supplies, and beauty waxing tools. They are ideal for maintaining a professional salon environment or for personal use by beauty enthusiasts who demand reliable results.
3. Do you sell products for barbers?
Yes, we cater to barbers with items such as barber chairs, combs, clipper blades, and accessories. Our selection includes tools from brands like Chihtsai, ensuring precision and durability for barbering needs.
Shipping and Delivery
1. Where do you ship to?
We offer global delivery services to most countries, excluding select remote areas and parts of Asia. If you’re unsure about your location, please email us for clarification.
2. What are your shipping options and costs?
- Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx. Delivery takes 10-15 days after dispatch.
- Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 days after dispatch.
3. How can I track my order?
Once your order is shipped, we’ll provide a tracking number via email. You can use this to monitor your package through our carrier partners (DHL, FedEx, or EMS) for full transparency.
4. Why does delivery take longer for free shipping?
Free shipping uses EMS, which is a cost-effective option ideal for bulk or non-urgent orders. It may take 15-25 days due to the economical nature of the service, whereas standard shipping with DHL or FedEx is faster for time-sensitive needs.
Returns and Refunds
1. What is your return policy?
We accept returns within 15 days of receipt if you’re not satisfied with your purchase. For details, visit our Returns Policy page or contact us at [email protected]. Please note that items must be in original condition.
2. How do I initiate a return?
Email our support team at [email protected] with your order details and reason for return. We’ll guide you through the process and ensure a smooth experience.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
2. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience.
3. Is my payment information safe?
Yes, we use advanced encryption technologies to ensure that your payment details are secure. We prioritize your privacy and adhere to professional standards.
General Inquiries
1. Who is your target audience?
Our store serves salon owners, professional stylists, barbers, and beauty enthusiasts who value high-quality hair care products. From Affinage colors to barber supplies, we cater to those seeking reliable tools for professional or personal use.
2. What is the style of your website and products?
Our website has a professional, clean design focused on ease of use for busy professionals. The product range emphasizes innovation, durability, and salon-grade quality, reflecting our commitment to the hair care industry.
3. How can I contact you for more help?
Reach out to our expert team at [email protected]. We’re here to assist with any questions about products, orders, or policies.
Thank you for choosing Redken Hair Care Store—where professional hair care meets global service. We strive to make your experience seamless, from browsing to delivery. Explore our collections today and enjoy the reliability you deserve!